Refund policy

**Return and Refund Policy**

At The Prito we strive to ensure your utmost satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. Please read our return and refund policy carefully to ensure a smooth process.

**Returns**

- We accept returns within 7 days of the delivery date.
- Returns will only be accepted if there is a genuine reason, such as:
  - The product received is damaged or defective.
  - The product received is different from what was ordered.
  - The product is unused, unopened, and in its original packaging.
- To initiate a return, please contact our customer service team at [customer service email/phone number] within the specified return period.
- Please ensure that the item is returned in its original condition, with all tags and packaging intact.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your return is approved, a refund will be processed to the original method of payment within [number] business days.

**Refunds**

- Refunds will be issued for the cost of the returned product(s) only; shipping and handling charges are non-refundable unless the return is due to an error on our part.
- Refunds may take 7 business days to reflect in your account, depending on your financial institution.
- If your refund is delayed or missing, please contact your bank or payment provider for further assistance.

**Non-Returnable Items**

The following items are not eligible for return or refund:
- Items marked as final sale or clearance.
- Personalized or customized items.
- Gift cards or downloadable software products.

**Exchange**

We currently do not offer exchanges. If you need a different size, color, or product, please initiate a return for the unwanted item(s) and place a new order for the desired item(s).

**Contact Us**

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at [customer service email/phone number]. Our customer service team is available to assist you during [business hours].

**Policy Changes**

The Prito reserves the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on The Prito, you agree to abide by the terms and conditions outlined in this return and refund policy.

Thank you for shopping with us!